Security

Our online store recognises the importance of protecting your Personal Data and electronic transactions and takes all necessary measures, using the most modern and advanced methods, to ensure the highest possible level of security. All information relating to your personal details and transactions is secure and confidential. Security is ensured through the following methods:

Customer Identification

Two credentials are used to identify you: your username and your confidential password. Each time you enter these credentials, you are granted secure access to your personal information.

You may change your password and email address as often as you wish. You are the only person with access to your information through the above credentials, and you are solely responsible for maintaining their confidentiality and preventing their disclosure to third parties.

If your password is lost or disclosed, you must notify us immediately. Otherwise, the online store shall not be held liable for its use by an unauthorised person. For security reasons, we recommend changing your password regularly and avoiding passwords that are identical to other passwords you use or are easy to guess, such as your date of birth. We also recommend creating passwords that contain a combination of letters, numbers and symbols.

Confidentiality of Personal Data Transfers

To ensure the confidentiality of data transfers, we use the SSL/TLS encryption protocol.

Controlled Access (Firewall)

Access to the online store’s systems is controlled by a firewall. The firewall allows customers/users to access specific services while preventing unauthorised access to systems and databases containing the company’s confidential data and information.

Encryption

SSL/TLS encryption is used throughout our online store wherever you enter personal information, such as passwords, addresses, telephone numbers and credit card details.

Encryption is a method of encoding information until it reaches its intended recipient, who can decode it using the appropriate key. When placing an order, provided that the user/customer has signed in to the online store using their username and personal password, all communication between their computer and our online store is encrypted.

Privacy Policy

This Privacy Policy explains how your personal data is collected, used and shared when you visit or make a purchase from our online store. Access to your personal data is restricted to specifically authorised employees. Unauthorised access to your personal data is strictly prohibited.

Personal Information We Collect

You may visit our online store without being required to provide us with personal data. Whenever you access our online store, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies installed on your device.

Additionally, as you browse the website, we collect information about the individual pages or products you view, the websites or search terms that referred you to our online store and how you interact with it. We refer to this information as “Device Information.” This data cannot be attributed to a specific person and is collected exclusively to ensure the proper operation of our website and improve our services.

We collect Device Information using the following technologies:

• “Cookies” are data files placed on your device or computer that usually include an anonymous unique identifier. For more information about cookies and how to disable them, please visit www.allaboutcookies.org.

• “Log files” are recorded on the server and collect information such as your IP address, browser type, internet service provider, referring and exit pages, and date and time.

• “Tags,” “pixels” and “web beacons” are electronic files used to record information about how you browse the website.

We collect Personal Data only when you voluntarily provide it to us while making or attempting to make a purchase through the website. In such cases, we collect certain information from you, including your name, billing address, delivery address, payment information, email address and telephone number. We refer to this information as “Order Information.”

When you subscribe to our Newsletter or attempt to make a purchase through our online store, certain personal information is collected. This information includes, but is not limited to, your name, billing and delivery addresses, payment information, email address, telephone number and information relating to the customisation or delivery of your order.

We refer to this information as “Order Information” and “Newsletter Subscription Information.” Visitors who subscribe to our Newsletter without placing an order are equally important to us and are protected according to the same standards as Registered Users.

When we refer to “Personal Information” in this Privacy Policy, we mean Device Information, Order Information and Newsletter Subscription Information.

How We Use Your Personal Information

We generally use the Order Information we collect to fulfil orders placed through the online store, including processing payment details, arranging delivery, providing services and issuing order confirmations.

Additionally, we use this Order Information to:

• Communicate with you.

• Check orders for potential risk or fraud.

• Provide you with information or advertising relating to our products or services.

We also share the necessary details of your order with the courier company responsible for delivering it.

We use the Device Information we collect to help us identify potential risks or fraud, particularly through IP address monitoring, and more generally to improve and optimise our website. For example, we use this information to generate analytics about how our customers browse and interact with the website and to evaluate the success of our advertising campaigns.

We also use your Personal Information for remarketing purposes, including, but not limited to, Google Ads, Facebook Ads and Moosend.

Sharing Your Personal Information

We share your Personal Information with third parties only where necessary to fulfil your order or achieve the purposes described above.

For example, we use Google Analytics to understand how our customers use the website. You can learn more about how Google uses your Personal Information by reviewing Google’s Privacy Policy.

You may also opt out of Google Analytics by visiting the Google Analytics Opt-out Browser Add-on page.

We share your Personal Information with Facebook to create more targeted advertisements. We also share your Personal Information with Moosend to send newsletters and inform you about our latest offers.

If you pay by credit or debit card, we transfer your payment details to the appropriate financial institution for payment processing.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information, or otherwise protect our rights.

Targeted Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may interest you.

For more information about how targeted advertising works, you may visit the Network Advertising Initiative’s educational page at How Does It Work?.

You may opt out of targeted advertising using the following links:

• Facebook Ad Preferences

• Google Ad Settings

Additionally, you may opt out of certain services by visiting the Digital Advertising Alliance’s opt-out portal.

DO NOT TRACK

Please note that we do not alter our online store’s data collection and usage practices when we detect a “Do Not Track” signal from your browser.

Your Rights

If you are a resident of Europe, you have the right to access the Personal Information we hold about you and request that it be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact details provided below.

Additionally, if you are a resident of Europe, please note that we process your information to fulfil contracts we may have with you—for example, when you place an order through the website—or otherwise pursue our legitimate business interests described above.

Please also note that your information may be transferred outside Europe, including to Canada and the United States.

Data Retention

When you place an order through the website, we will retain your Order Information for our records unless and until you ask us to delete it.

Changes

We may update this Privacy Policy periodically to reflect changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have any questions or if you wish to make a complaint, please contact us by email at [email protected].